Airport Premium Service Specialist

Job Description

Role Introduction Reports to: Premium Service Strategy Manager- Lounge Experience Shape the standards behind Cathay’s premium airport and lounge experience. You will support the delivery of a consistent, high-quality customer experience by maintaining airport premium service and lounge standard operating procedures, keeping them accurate, current and aligned with corporate, operational, safety and service delivery requirements. This is a role for someone who enjoys structure, coordination and practical service improvement. You will work with airport teams, lounge operators and cross-functional stakeholders to validate procedure updates, prepare governance materials, coordinate project activity, track decisions and maintain organised documentation in centralised repositories. You will also help refine lounge audit criteria and support the launch of a digital audit form that improves workflow, data accuracy and centralised tracking. Show More