APAC Insurance - Change Manager (AI) - Hong Kong

Job Description

Job Highlights • Lead business readiness for AI rollouts in insurance • Focus on distribution, customer, onboarding and claims • Train users how to use AI and how to improve AI • Report into Organisation Design Lead • Work inside Digital Operations team About the Client • A top-tier global financial services institution • Major multi-year investment in data and artificial intelligence • Hong Kong regional office with Asia-wide remit • Digital Operations department driving AI adoption Role Duties • Assess business readiness before AI goes live • Map stakeholder concerns and resistance points • Design and deliver training on AI tools • Create feedback loops to improve AI models • Partner with Org Design Lead on workforce adoption • Ensure smooth transition for distribution and operations teams Show More