Production Support/Business Analyst

Job Description

Job Description Your Missions: • Manage and track daily production problems and user requests, ensuring effective and timely resolution and clear communication with clients. • Interact regularly with business users, development, and infrastructure teams on system-related issues and enhancement requests. • Maintain high availability of systems by continuously monitoring operations and performance. • Conduct pricing performance analysis and provide key risk and performance indicators for capacity planning and strategic decision-making. • Perform functional and technical analysis of business requirements for flow and structured product systems enhancements and new feature developments. • Document findings, analysis, requirements, workflows, and technical designs for IT development. • Collaborate closely with regional and global development teams to ensure smooth delivery of functional and technical requirements. • Conduct system Quality Assurance Testing and assist in User Acceptance Testing. • Perform production deployment of new versions for business-critical applications. • Follow ITIL Application Support methodology to carry out incident and system change management procedures. • Participate in support roster, including shift duty, weekend, and holiday work as required. Show More