Operations Executive – Air Freight

Job Description

Operations Executive – Air Freight Reporting to: Operations Supervisor, Air Freight Job location: Kwai Chung, Hongkong SAR MAIN MISSIONS CLASQUIN MALAYSIA is recruiting an Operations Executive – Air Freight, for its office located in Hong Kong SAR, to handle import & export air freight operations. RESPONSIBILITIES • Drive customer satisfaction, retention and engagement • Communicate with our customers in executing import & export bookings. • Airlines Rates Procurement and negotiation • Maintain good carrier relationship • Coordinate with airlines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis. • Ensure full compliance with all applicable Customs and airport regulations • Generating shipping documents (i.e., invoice, packing list, AWB, etc.) • Handle customs permit declaration on Tradenet • Maintaining and updating operational information and documents on CargoWise • Create, update and refine customer reports • Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal • Accounts Payable - vendor invoice auditing for accuracy, Monitor timely vendor payables • Generating freight invoices and track payments enhance AR collection on time. • Collaborate with finance in monitoring credit limits and assist in case of challenges • Support and resolve claims • Participate in customer meetings • Build up close relationship with overseas counterparts in order to push for both ends development • Accomplish other ad hoc tasks given by the Manager per his/her competence • Ensure compliance with the established QMS requirements. Show More