Policy Servicing Manager/ Assistant Manager, Employee Benefits

Job Description

Role Overview The Assistant Manager/ Manager for Policy Servicing is responsible for overseeing the BAU activities within the Policy Servicing team, including Policy Setup, Policy Issue, Billing, and Member Movement Requests. The role emphasizes task management with a focus on maintaining quality standards, optimizing Turnaround Time, and managing the team to drive operational efficiency and staff development. An important aspect of the role involves driving innovation through the adoption of AI, data analytics, and automation to enhance service delivery and process efficiency. Show More