Sr Field Service Supervisor

Job Description

Job Description • To provide operational management to the service business of a branch in Hong Kong. • Provide the leadership necessary to ensure that the service branch meets customer needs, support sales, and achieves business financial objectives • Work closely with management for the implementation of SVS plans & strategies and company wide initiatives to maximise customer satisfaction and company goodwill Responsibilities Key Areas of Responsibility • Meeting monthly, quarterly and annual financial targets of the branch • Performance management, career and succession planning for service employees of the branch • Business improvement, achieving aggressive productivity targets • Account management of defined key accounts • Accurate planning and forecasting of business performance • Deploy growth initiatives • Customer relationship management processes and increasing customer satisfaction levels • Understanding customer related critical to quality measures and then driving business improvement through improving these measures Show More