SNROFFCR, Specialist, Contact Centre, Consumer Banking, COO | Hong Kong, HK

Job Description

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities • Provide exceptional customer service and support to clients through effective communication and problem-solving skills • Handle a diverse range of customer inquiries, requests, and complaints in a professional and efficient manner • Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction • Continuously enhance product and service knowledge to provide accurate and up-to-date information to customers • Identify and escalate complex issues to the appropriate teams for resolution • Maintain accurate records and documentation of customer interactions • Contribute to the development and implementation of process improvements and best practices within the contact center Requirements • Minimum 3 years of experience in a customer service or contact center role • Strong communication and interpersonal skills with the ability to interact with customers from diverse backgrounds • Excellent problem-solving and decision-making abilities • Proficient in using various customer service tools and technologies • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities • Commitment to providing exceptional customer service and a positive attitude • Ability to work collaboratively with cross-functional teams • The hiring process for this role is subject to the Mandatory Reference Checking Scheme. Apply Now Show More