Desktop Support Specialist
Lenovo · Hong Kong
Apply nowJob Description
Key Responsibilities • End-User Support: Deliver onsite support for hardware, software, and network, printer, and peripherals; manage incidents via ITSM and meet SLA targets • Device & Asset Management: Handle device lifecycle (deploy, reimage, retire) and track assets using enterprise tools • Onsite IT Operations: Support onboarding/offboarding, AV/meeting setup, and local business activities • Collaboration & Escalation: Work with L2/L3 teams to resolve complex issues and ensure timely closure • Projects & Improvement: Support IT projects and drive service/process improvements • Vendor & Service Support: Coordinate local vendors and ensure service quality where applicable
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