Head of Inflight Customer Service and Operations

Cathay Pacific · Hong Kong

Job Description

Role Introduction Reports to: General Manager, Inflight Service Delivery The Head of Inflight Customer Service and Operations sits under the Inflight Service Delivery Department, mainly responsible for driving inflight service excellence by establishing the standards, procedures, tools, equipment and methods for delivering excellent customer service inflight; and maintaining safe and compliant operational standards. You will be responsible for driving smooth and efficient Cabin Crew Operations and ensuring company, safety and regulatory requirements are met at all times. You will also be responsible for setting the Uniform Standards and ensuring adequate inventory controls and smooth operations across the company.

Cathay Pacific

Hong Kong

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Head of Inflight Customer Service and Operations

Job Description

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